Shipping policy

Processing & Shipping Times

At QOVQ, we strive to process and ship orders as quickly as possible.

Items labeled “On Hand” are already in stock and typically ship within 1–3 business days.

Most other items are preorder items and may take approximately 2–3 weeks for delivery unless otherwise stated.

Please note that processing and shipping times may vary due to holidays, weather conditions, carrier delays, or high order volume.

Estimated delivery time:

➡️2-3 weeks from purchase date

Preorder Information

Preorder items are ordered from our vendor after the preorder window closes.

 

Because preorder items are specially ordered , cancellation, refund’s, or changes may not be guaranteed once the order has been placed.

By purchasing a preorder item, you understand and agree to the estimated processing time.

Tracking Information

Tracking details will be sent to the email provided at checkout once your order has shipped.

Please allow up to 48 hours for tracking updates to appear after receiving your tracking number.

Shipping Delays

While we work hard to ensure timely delivery, QOVQ is not responsible for delays caused by shipping carriers, weather conditions, lost packages, or other circumstances beyond our control.

 

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and billing information at checkout.

If an incorrect address is entered, please contact us immediately. We are not responsible for packages delivered to incorrect addresses provided by the customer.

 

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.

We will review the issue and work toward a resolution as quickly as possible.