Refund policy

At quality over quantity, every item is carefully sourced and selected to ensure customers receive stylish, high-quality pieces.

Due to the nature of our business and preorder system, all sales are final. Please review all product details before placing an order.

No Refund Policy

We do not offer refunds for:

    •    Change of mind

    •    Incorrect sizing chosen by the customer

    •    Ordering the wrong item

    •    Shipping delays caused by carriers

    •    Customer preference

By completing a purchase , you acknowledge and agree to this policy.

 

Exchange Eligibility

Exchanges may only be accepted under the following conditions:

    •    Requests must be submitted within 3 days of delivery

    •    Items must be unworn, unused, and unwashed

    •    Original tags and packaging must still be attached

    •    Items must show no signs of wear, damage, odor, or alteration

Items that do not meet these requirements will not qualify for an exchange .

Exchange Process

To request an exchange, customers must:

    1.    Contact us within 3 days of receiving the item

    2.    Include the order number and reason for the exchange

    3.    Wait for approval before returning any item

Once approved, customers will receive return instructions .

Processing Time

After the returned item is received and inspected , exchange’s are topically precessed within 5-7 business days .

Depending on availability, customers may receive:

    •    A replacement item

    •    Store credit

 

Preorder Items

Most items sold through QOVQ are preorder items.

Preorders are submitted after the preorder window closes. Please allow approximately 2–3 weeks for delivery unless otherwise stated.

Preorder items are specially ordered and are not eligible for refunds.

 

Shipping Fees

Customers are responsible for:

    •    Return shipping costs for exchanges

    •    Shipping costs associated with replacement items

Original shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.

We will review the issue and work toward a resolution as quickly as possible.